Return Policy

Dear Customer,
Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from asuslaptopbattery.co.uk. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

👉30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • Returned products must be in good physical condition, with complete packaging and accessories, no signs of man-made damage, and must not affect secondary sales.Important Notice: Please do not remove or damage any labels on the battery (such as our company logo, supplier labels, warranty stickers, or QC inspection tags), as this may affect the return and refund process.
  • The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
  • If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  • Refund requests without relevant product information (such as original model and issue description) may be denied.

👉30-Day Exchange

  • Exchanges can be requested within 30 days from the date of receipt.
  • Supporting evidence of the product issue (photos or videos) must be provided.
  • Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  • Requests lacking necessary product details may be denied.

3. Return Process

  • Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  • Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  • Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.
  • Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • Return Request
    • An RMA request must be submitted before any return or exchange.
    • Returns without prior approval and an RMA number will not be accepted.
  • Return Period
    • The RMA number is valid for 30 days from the date of issue; items must be returned within this period.
    • A tracking number must be provided when returning items.
  • Refunds and Exchanges
    • Refunds are typically processed within 3–5 working days; actual times may vary depending on the payment provider.
    • Exchanges will be arranged within 2–7 working days after the return is received.
    • Only identical items can be exchanged. To receive a different item, please return the original and place a new order.
    • If the returned item does not meet the required condition, asuslaptopbattery.co.uk reserves the right to refuse a refund or exchange.
  • Battery Label Integrity Requirements
    • All returned battery products must have intact labels. Do not remove or damage any original labels, including but not limited to our company logo, supplier production labels, warranty stickers, and QC inspection tags.
    • Missing labels will affect the ability to determine product issues and trace responsibility. We will also be unable to submit warranty or compensation claims to the supplier.
    • Therefore, batteries with damaged or removed labels will not be eligible for return, exchange, or refund. Thank you for your understanding.

5. Breakdown of Charges

👉Returns & Exchanges for Non-Quality Issues

  • Order not yet dispatched
    • A full refund can be requested with no additional charges.
  • Order dispatched (subjective reasons such as wrong item ordered or change of mind)
    • Refusals of delivery are not accepted. If a customer refuses the delivery, it will be treated as abandoned goods and no refund will be issued.
      ⚠️ Special Notice on Undeliverable Refusals
      • If the parcel is refused or not collected in time and cannot be returned to our warehouse (e.g. due to shipping restrictions or regional policies, the parcel may be destroyed by the courier), it will be considered voluntarily abandoned by the customer and no refund will be issued.
      • We will rely on the courier's tracking updates and delivery/return records to make a determination. Customers are expected to understand and accept that decisions are based on these records.
    • If the customer wishes to return the item, they must contact customer service within 30 days of receipt and ensure the item is unused and in its original packaging.
    • Return postage and the following fees must be covered by the customer:
      • Original shipping cost
      • Return shipping cost
      • 10% restocking fee
  • Order dispatched (delivery failed due to customer-related reasons)
    • Includes but is not limited to:
      • Incorrect address provided by the customer
      • Parcel not collected in time
      • Delivery refused by customer
      • Customs duties unpaid by customer
    • The customer will be responsible for:
      • Original shipping cost
      • If reshipping is required: second delivery charge
      • If cancelling the order: 10% restocking fee
⚠️ Special Policy for Items Containing Lithium Batteries (International Shipments)
  • For products containing lithium batteries, once dispatched, if the parcel is destroyed due to refusal, failure to collect, non-cooperation with customs clearance, or failure to pay duties/fees, it will be considered voluntarily abandoned by the customer and no refund will be issued.
⚠️ Special Notes for Orders from Brazil
  • If the customer fails to complete the tax payment within the specified time and the parcel is destroyed by Brazilian customs, all losses will be borne by the customer and no refund will be provided.

👉Returns & Exchanges for Quality Issues

  • Due to our fault (wrong item sent, damaged item, functional defects)
    • We will be responsible for the following:
      • Return shipping costs
      • Resending the correct item free of charge or offering a full refund
  • Brazilian Customs Duties
    • Regardless of the reason for return, all customs duties incurred during the purchase shall be borne by the customer.
  • Processing procedure and notes
    • Please contact customer service within 30 working days of receiving the item, providing clear photos and a description of the issue.
    • All returns must be approved by customer service. You must obtain the return address before sending anything back. Parcels returned without authorisation will not be eligible for a refund.
⚠️ Special Notes
  • To ensure fair transactions, if a customer refuses to accept high-value items without valid reason (total order value over GBP 200), we reserve the right to record such behaviour and restrict after-sales support. This may include, but is not limited to: exclusion from refund eligibility, ordering restrictions, and denial of future services.
  • Returns are not accepted for bulk orders. To prevent abuse or misuse, any order containing more than 10 units of the same product will be regarded as a bulk purchase.
    Such orders are non-refundable and non-returnable once shipped. Please double-check the model, quantity, and actual requirements before placing the order.

6. Defective Product Handling

  • Within 30 Days:
    • Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement.
    • Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping Costs Are Non-Refundable
    • Original delivery charges will not be refunded when returning an item.
  • Handling of Refused Deliveries
    • If a customer refuses the delivery, it will be treated as voluntarily abandoned and no refund will be issued.
    • We recommend accepting the parcel first and then submitting an RMA request to be eligible for a full refund.
  • No Refund Without Returned Item
    • We reserve the right to refuse a refund until the returned item has been received.
  • Extended Return Period
    • If you require an extension to the return period due to special circumstances, please contact our customer service team in advance for confirmation.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

9. Return Address

Name: RE GBLONA C967224
Address: Leicester Commercial Park Unit 1, Dorsey Way, Enderby, Leicester, GB, LE19 4DB
Phone number: 7760674644