Shipping Methods

If the logistics company shows that the package has been signed for but the package has not been received, we would like to explain the following points to help you communicate and solve the problem better:

1. Liability: Once the package is marked as "delivered", our and the logistics company's responsibilities are mainly to ensure that the package is delivered to the address you provided. If you do not actually receive the package, we will actively assist you in locating it and claim compensation from the logistics company, but we may not be able to directly bear all the responsibility for any loss or inconvenience in the process unless it is caused intentionally or by gross negligence on our part.

2. Solution steps:
· Contact us immediately: Please contact us as soon as possible through our customer service channels (phone, online customer service, email, etc.) and provide detailed order information and a description of the situation in which the package was not received.
· Assist in the investigation: We will contact the logistics company and ask them to conduct an internal investigation and provide corresponding evidence or solutions.
· Claim application: If the investigation confirms that the package is indeed lost or cannot be found, we will assist you in filing a claim application with the logistics company and try our best to fight for your legal rights and interests in accordance with the regulations and procedures of the logistics company.